They’ve paid you a salary for >20 years, your only job since leaving school. Through nothing more than the process of attrition, you are now in charge! Finally, the power that you feel you deserve, after blending in with the office wallpaper for decades, is yours. Yet:
You’re unable to recruit and retain the best staff.
You don’t understand how to raise the functional level of your team.
Absenteeism is at an all-time high.
Efficiency is a foreign word to you.
ITIL is a 4-letter acronym.